Overview
Big Project Solutions ("we," "us," or "our") is a locally owned junk removal, hauling, and demolition company based in Oklahoma City, Oklahoma. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect when you visit our website (bigprojectsolutions.com), contact us, or request services — and how we use and protect that information. We do not sell your data. Ever.
Information We Collect
We only collect information you voluntarily provide to us. This includes:
- Contact information — your name, phone number, and email address when you fill out our quote request form or contact us directly.
- Service details — information about your project, property location, and the services you need in order to provide an accurate estimate.
- Communications — records of calls, texts, or emails you send to us for service or support purposes.
- Optional media — photos or videos you upload through our contact form to help us assess your project (stored securely and used only for estimating).
We do not collect payment card information directly. Any payment processing is handled through secure third-party processors.
How We Use Your Information
We use the information you provide solely to operate our business and serve you. Specifically:
- To respond to your quote requests and schedule service appointments.
- To communicate with you about your job — confirmations, reminders, and follow-ups.
- To send invoices and process payments for completed services.
- To improve our services based on feedback you provide.
We do not use your information for automated marketing, sell it to third parties, or share it with advertisers.
Contact Form & Third-Party Services
Our website contact form is processed by FormSubmit.co, a third-party form delivery service. When you submit a quote request, your information is securely transmitted to our business email. FormSubmit.co's own privacy practices apply to that transmission.
Our website may also embed content from third-party platforms including:
- Facebook (social feed embed) — governed by Meta's Privacy Policy
- Instagram (social feed embed) — governed by Meta's Privacy Policy
- Google (reviews and maps) — governed by Google's Privacy Policy
These services may use cookies or tracking technologies independently. We do not control their data practices.
Cookies & Tracking
Our website itself does not use tracking cookies or analytics scripts. We do not run retargeting ads or track your browsing behavior across other websites.
Third-party embeds on our site (Facebook, Instagram, Google) may set their own cookies in your browser. You can control cookie settings through your browser preferences or by using a browser extension that blocks third-party cookies.
How We Protect Your Information
We take reasonable precautions to protect the information you share with us. Your data is only accessible to Big Project Solutions staff and is used solely for the purpose of delivering our services.
We retain your contact and job information only as long as necessary for business purposes (scheduling, invoicing, and records) and in compliance with applicable state and federal law. We do not store payment card data.
Your Rights
You have the right to:
- Request a copy of any personal information we hold about you.
- Ask us to correct inaccurate information.
- Request that we delete your personal information, subject to any legal record-keeping obligations.
- Opt out of any future communications from us at any time.
To exercise any of these rights, simply contact us by phone or email using the information below.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Questions About Your Privacy?
Contact us anytime — we're happy to answer questions about how your information is handled.